Stay mobile while your motorhome is in the workshop
Plan your workshop visit and discuss your transport needs at the same time.
Your motorhome needs maintenance or repairs, but you still have appointments to attend, errands to run or a journey home to make. Our replacement vehicle service helps workshop customers arrange transport while their own vehicle is unavailable.
Mention your requirements when requesting your workshop appointment. We check availability and discuss which replacement vehicle may suit your intended use and the period required.
Vehicles are provided by prior arrangement and under agreed conditions. A replacement vehicle is not automatically included in every workshop booking.
What support do you need?
Different workshop visits create different transport requirements. Tell us which journeys you need to make and how long you expect to need assistance.
Get around between drop-off and collection
Do you need to get home after dropping off your vehicle, travel to work or attend personal appointments? Tell us which journeys you need the replacement vehicle for.
The number of passengers and the luggage you carry may also matter. These details help us check whether the available vehicle meets your requirements.
Agree the period you need
More extensive work may mean your motorhome stays in the workshop for longer. Discuss not just the day you drop it off but also your expected transport needs until collection.
If the repair schedule changes, any extension of replacement vehicle use must be agreed separately. It depends, among other things, on continued availability.
A replacement vehicle does not automatically mean a replacement motorhome
Our replacement vehicle service helps with transport during your workshop visit. It does not promise an equivalent motorhome with beds, a kitchen or living accommodation.
If you need to continue your holiday or require somewhere to stay, explain this explicitly. These requirements must be considered separately from a vehicle for everyday journeys.
Discuss availability and conditions clearly
To help you plan your workshop visit, we clarify the replacement vehicle arrangements beforehand. These include the agreed period, charges and collection and return requirements.
Also ask about mileage allowances, fuel or battery charge requirements, insurance and any excess. The terms applicable to the particular vehicle and the agreed use determine these conditions.
Do you need extra seats, want another person to drive or plan to travel abroad? Mention these requirements before we confirm the arrangement. Not every use is automatically included.
These details help us
Workshop appointment:
When will you bring your motorhome or caravan to us?
Required period:
Do you need transport for the same day or for several days?
Passengers and luggage:
How many people will travel and how much space do you need?
Intended use:
Which journeys and special requirements should be considered?
How to request your replacement vehicle
You can make the request alongside your workshop appointment. Please wait for our confirmation before relying on a replacement vehicle.
Add it to your appointment request
Use the workshop form's message field to request a replacement vehicle. Include the required period and any important requirements.
Have availability checked
We check what is available for the planned date. The vehicle, terms and collection arrangements are discussed before a binding agreement is made.
Prepare for handover
We tell you which documents are required. The vehicle's condition and agreed conditions of use are recorded at handover.
Coordinate the return
Return the replacement vehicle at the agreed time. If your plans change, contact us early to discuss the arrangements.
Travelling with a caravan or holiday luggage?
If your caravan is being serviced, you may not need a replacement vehicle at all. If you do, please describe how you intend to use it. Use as a towing vehicle is not automatically part of the replacement vehicle service.
Child seats, pets and substantial holiday luggage should also be discussed beforehand. Only after clarifying these points can we assess whether the available vehicle suits your planned journeys.
Please do not assume that a replacement vehicle offers the same capabilities as your own motorhome. Dimensions, equipment, permitted use and available space may differ.
Clarify insurance or warranty arrangements separately
Providing a replacement vehicle does not automatically mean that an insurer, warranty provider or another party will pay for its use.
If you expect reimbursement, clarify eligibility and the approved scope before taking the vehicle. The replacement vehicle agreement and any cost approval should be clearly coordinated.
Ask about the arrangements →Replacement vehicle service FAQ
Will I receive a replacement vehicle with every workshop booking?
A replacement vehicle is not automatically included with every appointment. Request it early. Provision depends on availability and prior agreement.
Will I receive a replacement motorhome?
The replacement vehicle service does not guarantee a motorhome. If you need beds or living accommodation, this must be discussed explicitly and separately.
How do I request a replacement vehicle?
Add your requirements to the message field when requesting your workshop appointment. Include the period, number of passengers and any special needs. We will contact you to discuss the arrangements.
Is the replacement vehicle free of charge?
Free provision should not be assumed. Charges and included services are agreed before use.
Which documents do I need?
You will need, in particular, a valid driving licence for the vehicle and proof of identity. We explain any further requirements and documents beforehand.
Can another person drive the vehicle?
Additional drivers must be agreed in advance. The applicable use and insurance conditions determine eligibility. Have permission confirmed before they drive.
Can I take the replacement vehicle abroad?
Travel abroad is not automatically included. Tell us your destination before the agreement is made so that permission and insurance conditions can be checked.
Can I use it to tow my caravan?
Towing must not be assumed to be permitted. The vehicle, driving entitlement and agreed conditions of use must all be suitable. Request this specifically.
What happens if the repair takes longer?
An extension must be agreed separately and depends on availability. Discuss your continuing needs with us as soon as a change to the schedule becomes apparent.
How should I return the replacement vehicle?
The return time, vehicle condition and fuel or battery charge requirements depend on the agreement. We clarify these details when you collect the vehicle.
Plan your workshop visit and transport together
Tell us when your motorhome needs to come in and whether you need a replacement vehicle during its stay. We will check the options and discuss the conditions with you.